Legal
Privacy Policy
Last updated: 8 May 2025 · Applies to: rait.ie
1. Who We Are
RAIT Solutions(“RAIT”, “we”, “us”, or “our”) is an IT consulting business based in Dublin, Ireland. We provide cybersecurity, network infrastructure, VPN deployment, cloud backup, and web development services to businesses primarily in Ireland and the EU.
We are the data controller for personal data collected through this website (rait.ie).
Contact: [email protected]
2. Data We Collect
We only collect data you provide directly to us. We do not use tracking pixels, fingerprinting, or behavioural advertising.
| Data | Source | Required? |
|---|---|---|
| Full name | Contact form | Yes |
| Email address | Contact form | Yes |
| Phone number | Contact form | No (optional) |
| Company / organisation | Contact form | No (optional) |
| Service of interest | Contact form | No (optional) |
| Budget range | Contact form | No (optional) |
| Message / project details | Contact form | No (optional) |
| IP address & browser info | Server logs | Automatic |
Server logs are retained for security and debugging purposes only and are not linked to contact form submissions.
3. How We Use Your Data
We use your personal data solely for the following purposes:
- To respond to your enquiry or request for a quote
- To communicate about a project we are engaged on together
- To send you a follow-up if you have not received a response
- To comply with legal obligations (e.g., invoicing, tax records)
We will never sell, rent, or share your data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR Art. 6)
Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data is:
Legitimate Interests (Art. 6(1)(f))
Responding to business enquiries and maintaining communication with prospective clients is a legitimate business interest that does not override your rights.
Contract Performance (Art. 6(1)(b))
If we enter into a project agreement, processing your data is necessary to fulfil that contract.
Legal Obligation (Art. 6(1)(c))
We are required to retain certain financial records for Irish tax and VAT compliance purposes.
5. Data Retention Periods
| Data type | Retention period |
|---|---|
| Enquiry data (no project) | 12 months from last contact, then deleted |
| Active project data | Duration of project + 12 months |
| Invoicing / financial records | 7 years (Irish Revenue requirement) |
| Server logs | 30 days rolling |
7. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights. To exercise any of them, contact us at [email protected]. We will respond within 30 days.
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data where no legal obligation requires us to retain it.
Right to Restriction
Request that we restrict processing while a dispute is resolved.
Right to Portability
Receive your data in a portable, machine-readable format.
Right to Object
Object to processing based on legitimate interests.
Right to Withdraw Consent
Where consent was the legal basis, withdraw it at any time without affecting prior processing.
Right to Complain
Lodge a complaint with the Data Protection Commission Ireland (dataprotection.ie).
9. Security Measures
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure:
- All data in transit is encrypted via TLS (HTTPS)
- Email is handled via Google Workspace with 2-factor authentication enforced
- No sensitive data is stored in plaintext
- Access to project data is limited to personnel who need it
10. Children's Data
Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe a child has submitted data through our website, please contact us immediately at [email protected] and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.
For significant changes affecting your rights, we will take reasonable steps to inform you directly where we hold contact details.
12. Contact Us
For any data protection enquiries, requests to exercise your rights, or complaints:
You also have the right to lodge a complaint with the Data Protection Commission Ireland.